2024UTHM FKEE
1st Place, Best Project
Automated IoT fertiliser mixing system for precision agriculture.
Sri Tulasi Ram
Engineering precision.Design intuition.
Solving technical problems, refining internal systems, and helping makers and engineers get the most out of their ideas.
I'm a Support Engineer at Cytron Technologies. My focus spans technical support, warranty and RMA operations, and building the internal platforms and SOPs that keep support running smoothly. Based in Penang, Malaysia, I work closely with hardware engineers, developers, and makers across the region. Outside of engineering, I'm drawn to design, shaping interfaces around how people naturally move and think, with nature as the quiet influence. Design lets me build beautiful foundations. Photography lets me explore the world and capture nature's magical moments.
By the numbers
The path so far, in four figures.
- Awards
- 7
- From Universiti Tun Hussein Onn Malaysia and Politeknik Ungku Omar.
- Engineering qualifications
- 2
- A diploma in Mechatronic Engineering and a B.Eng in Electronic Engineering.
- Published paper
- 1
- Peer-reviewed in the IJIE, from UTHM.
- Graduate Engineer
- BEM
- Registered with the Board of Engineers Malaysia, no. G1261300A.
How I got here.Diploma, degree, then Cytron.
Politeknik Ungku Omar (PUO)
2017
2017 — 2020
Politeknik Ungku Omar (PUO)
2017
2017 — 2020
Diploma in Mechatronic Engineering
Ipoh, Perak
Completed a 3-year diploma combining mechanical, electrical, and computer engineering fundamentals, aligned with Malaysia's national polytechnic engineering curriculum and MQA quality standards for technical education.
- Department Head Medal Award, Jun 2020, and Dean’s Award every semester
- Best Project, DEM Program, MEDspec 2019
- Best Project in Information Technology & Communication, and Gold Medal, SPICE 2019
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- Mechatronics Core. Hands-on training in PLC-based industrial automation, microcontroller programming, sensor interfacing, and pneumatic/hydraulic systems.
- Engineering Foundation. Practical laboratory coursework in PCB layout, circuit design and troubleshooting, and electro-mechanical prototyping.
- Accreditation. Diploma registered under Malaysia's national polytechnic engineering curriculum, meeting MQA standards for technical and vocational education.
B.Eng in Electronic Engineering (Honours)
Batu Pahat, Johor
Completed a 4-year EAC & BEM-accredited Bachelor of Electronic Engineering with Honours (BEJ), specializing under the Computer Engineering cluster.
- Best Project Award, 1st Place, Computer Engineering Cluster, Jun 2024
- Gold Award, Final Year Project Industrial Award, Jun 2024
- Silver Award, Integrated Design Project Showcase Day, Jan 2024
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- Computer Engineering Core. Intensive training in microprocessor architectures, embedded firmware in C/C++, real-time operating concepts, and digital electronics.
- Published Capstone Research. Author & lead researcher for IoT hydroponic precision dosing system with Blynk cloud integration (published in IJIE).
- Engineering Accreditation. 4-year Washington Accord / EAC-accredited degree fulfilling all statutory requirements for BEM Graduate Engineer registration.
Support Engineer
Bukit Mertajam, Penang
Providing technical support, product consultation, and warranty/RMA case handling for Raspberry Pi and robotics products at Cytron, Malaysia's leading robotics and electronics company and an official Raspberry Pi Design Partner.
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- Diagnostic Tooling. Architected the Raspberry Pi Diagnostic Suite, a full-stack industrial-grade web tool for hardware testing and telemetry, streamlining bench inspection workflows.
- RMA System. Engineered an internal Warranty & RMA Management System (Flask-based) replacing fragmented manual spreadsheet tracking, covering intake, diagnosis, repair, and supplier RMA claims.
- Technical Support. Delivering email and live-chat based technical consultation and product guidance to customers, alongside internal SOP development and documentation.
Recognition.Awards from UTHM and Politeknik Ungku Omar.
2019SPICE National Innovation Competition · PUO
Gold Medal & Best Project
Online student project management platform.
2019MEDspec Exhibition · PUO
Best Project, DEM Program
Mechanical Engineering Department best project award.
Skills.What I work with.
01 / 070 / 9 skills
Technical Support & Operations
Helping customers and teammates fix problems, and keeping repair and RMA work moving.
- Technical Support
- Warranty & RMA Management
- Hardware QA & Triage
- Technical Consultation
- Customer Support
- Software Troubleshooting
- Computer Repair
- Hardware & Software Installation
- Windows
Skills.What I work with.
Technical Support & Operations
Helping customers and teammates fix problems, and keeping repair and RMA work moving.
- Technical Support
- Warranty & RMA Management
- Hardware QA & Triage
- Technical Consultation
- Customer Support
- Software Troubleshooting
- Computer Repair
- Hardware & Software Installation
- Windows
Hardware, Embedded & IoT
From the bench to the microcontroller: diagnostics, firmware and connected devices.
- Raspberry Pi
- Embedded Systems
- ESP32 Microcontrollers
- Internet of Things (IoT)
- Hardware Diagnostics
- GPIO Interfacing
- I2C, SPI & UART
- Arduino IDE
- C & C++
- Watchdog Timers
- Blynk IoT
- Thermal Label Printing
- Barcode Systems
- Circuit Design
- Linux & Shell
- FreeRTOS & Hardware Interrupts
- Assembly Language
- VHDL & Xilinx Vivado
- Proteus & Fritzing
- MATLAB & Simulink
- Digital Signal Processing
Web & Software Engineering
Building fast, secure web applications and internal tools.
- Python & Flask
- API Design
- Web Application Security
- Next.js & React
- Authentication & Role-Based Access
- Database Design
- SQLite
- FastAPI
- Concurrency & Threading
- Gunicorn & systemd Deployment
- Cloudflare Tunnel
- Google Drive & Sheets APIs
- Telegram Bot API
- CSV & Excel Import and Export
- Pytest & Automated Testing
- TypeScript
- Tailwind CSS
- Git & GitHub
- Web Performance & SEO
- Data Structures
AI & Retrieval
Assistants that answer from real documents and data, and say so when they can't.
- Retrieval-Augmented Generation
- Vector Search (ChromaDB)
- LLM Function Calling
- Embeddings & Reranking
- Gemini & OpenAI APIs
- Grounded Answers & Citations
- Streaming with Server-Sent Events
- Retrieval Evaluation
macOS & Low-Level Systems
Native apps and firmware that talk straight to the hardware.
- Swift & SwiftUI
- IOKit HID
- AppleSMC Telemetry
- OpenCore & UEFI
- ACPI (SSDT)
- Xcode
Product & Interface Design
Designing clean, accessible interfaces for web and mobile.
- Figma
- User Interface Design
- Mobile Interface Design
- Interactive Prototyping
- Wireframing & User Flows
- Visual Hierarchy & Typography
- Adobe XD
Research & Writing
Peer-reviewed research and the documentation that lets other people repeat the work.
- Peer-Reviewed Publication
- Technical Documentation
- Standard Operating Procedures (SOPs)
- Data Analysis
Credentials.Registered and certified.
Active
Graduate Engineer
Board of Engineers Malaysia (BEM)
Electronic Engineering- Registration no.
- G1261300A
Active
First Aid & CPR
Malaysian Red Crescent Society (MRCS)
- Serial
- (PPC01) 38540
- Valid until 04 Mar 2028
Completed
Flutter App Development
Academind Network
- Serial
- ANSB10049
- 8 – 12 October 2023